Finding 2: Satisfaction Levels Were “Satisfied” or Above
On a scale of 1–5, with 1 being “very dissatisfied” and 5 being “very satisfied,” all categories received a minimum average score of 3, or “satisfied.”
“We were pleased with the reporting process for the MVP,” says Ms. Rendon. “Last year, to report for MIPS, I had to handle individual spreadsheets for each physician. It changed this year and was much easier.”
“We are beyond pleased to see the RISE customer support and dashboard rated so highly,” says Ms. Johansson. “The RISE team is here to help rheumatology practices navigate a complicated, but important, federal program. And while there is always room for improvement, it is reassuring to see that our efforts are making a difference.”
Even more encouraging is that the question ‘Would you recommend reporting the MVP to a colleague?’ had a total score of 4.33, as well as 89% of respondents saying they intend to submit for the 2024 MVP through RISE.
Finding 3: Users Identified Areas for Improvement
When asked if they found any drawbacks in reporting the 2023 MVP through RISE, two survey respondents shared key feedback regarding the dashboard and quality measure structure.
“We don’t see discrepancies in our dashboard too often,” explains Ms. Rendon. “However, it can take time for those issues to be fixed.”
“It’s important for us to hear where we are not meeting our users’ needs,” Ms. Johansson says. “Feedback like this is incredibly useful as we make our plans for the upcoming reporting season. We are trying to be more proactive with practices so any issues can be identified early in the reporting season. Then we can address the issue as quickly as possible and give the practice and/or clinician more time to course correct before the end of the performance year.”
Finding 4: Recommendations Can Inform Comments to the CMS
The survey also asked for recommendations for the MVP moving forward. Two respondents provided input regarding the measures available in the MVP, with one asking for more measures to be included and the other asking for measures with less administrative burden.
“I think CMS should understand that the whole process is stressful, whether reporting for MIPS or MVP,” says Ms. Rendon. “What we submit could jeopardize our physicians’ payments in the next year. Nine percent may seem small, but it’s a huge amount if we fall in the negative.”
