The Bottom Line
Most patient-centered strategies are nothing new; they’re mostly inexpensive tactics that have been promoted for years. Still, they tend to be ignored by the medical community.
“The things we were encouraging 10 years ago [are the same things] we’re still encouraging: to make patient visits about the patient and to make their experience positive,” Ms. Weinstock says. “The bottom line is treating patients with respect and kindness. That will never change.”
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Carol Patton is a freelance writer based in Las Vegas.