Q: How are your patients adapting to telemedicine?
We’ve had a very positive response. Some of our patients live an hour away, so they appreciate virtual visits. It also gives me insight into their daily lives, and I’ve met many family members and pets through these virtual visits. I’m sure, in some cases, we will continue to offer virtual visits, even after the COVID-19 crisis passes.
Q: Why do you think it’s important for rheumatologists to connect with each other during the pandemic?
We all need support from our colleagues right now, because we’re physically and emotionally exhausted. In our Facebook group, we share something good that’s happened every day, offer encouragement and share best practices. For example, one rheumatologist explained how she separates her staff into two teams. Team A works for two weeks in the office and then works from home, alternating with Team B. This way, the office will always be fully staffed even in the event that some staff become ill.
Q: How is the pandemic affecting you and your staff personally?
My staff have been wonderful during this time. They have stepped up, making sure we continue to deliver the best care to our patients to all stay healthy. Most continue to work in the office, except for one with small children, who now works from home. I have a son, 9, and a daughter, 3, and [because] my husband is a pharmacist, both of our jobs are considered essential. We were fortunate to be able to hire an assistant teacher from my son’s school who comes to our home to help him with his lessons and watch both children.
Q: How are you managing staff morale during the pandemic?
We have a weekly staff meeting where we discuss questions and concerns regarding COVID-19. I also stress the importance of self-care and to make time for eating healthy and exercise. We’ve started holding dance parties after our office closes for the day, where we meet in the front office, turn on the music and dance for 10 minutes. It’s been a lot of fun and a great way to de-stress.
Linda Childers is a health writer located in the San Francisco Bay Area.
